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Terms and Conditions

CIM Bookshop Terms and Conditions

Our contract

When you place an order to purchase an item from The Chartered Institute of Marketing, your order represents an offer to us to purchase such item. We will send you confirmation that your order has been received, providing details of your order, although this will not constitute acceptance of your offer. We accept your order only when we send an e-mail confirming that we have dispatched the items in your order.

All orders are made subject to these Terms and Conditions; website orders are also subject to our Website Terms of Use. By placing an order with us you are deemed to have read, understood and agreed to these Terms and Conditions. You should print off a copy of these Terms and Conditions for your records.

Prices and VAT

All item, prices and delivery charges are shown in UK pounds sterling.

Prices shown include VAT, where VAT is required to be applied to the item under UK VAT law. VAT is charged at the current prevailing rate.

Delivery charges are extra to the prices shown. You will be informed of available methods of delivery, postage and applicable charges at the time you place your order.

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the items you have ordered prior to their dispatch, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. In this instance, if we are unable to contact you or we receive no reply from you your order will be cancelled. The Chartered Institute of Marketing reserves the right to change prices listed without notice. The Chartered Institute of Marketing reserves the right to refuse to supply to any individual or company. 

How to Pay

To process your order efficiently, BigCommerce or Paypal handle our online credit and debit card transactions in a secure environment. All major credit and debit cards are accepted. BigCommerce or Paypal will receive the information needed to verify and authorise your payment card and to process your order and are under strict legal and contractual obligations not to disclose this information.

You can pay for your order by:

• UK postal orders

• Cheques by post or in person at the CIM Bookshop

• Electronic bank transfer (overseas customers only)

• Cash in UK pounds sterling (for purchases made in person at the CIM Bookshop only)

• By internet - payment may be made by credit or debit card using the secure online payment process linked to our online shop. A receipt will be sent to you by e-mail confirming payment.

Please note that if you do not provide accurate details (including type of card and number) or if your card issuer does not authorise payment, your transaction will be deemed void. The Chartered Institute of Marketing will not accept any liability for costs incurred as a result of transactions deemed void in this manner. Your order is confirmed once your payment has been authorised and the monies received in cash or cleared funds.

We do not accept the following payment methods:

• Cash sent through the post

• Currency other than UK pounds sterling 

Availability

All orders are subject to availability. Whilst we take every care to ensure the description and specification of the items are correct, such descriptions and specifications do not form part of the contract between us and are only intended to give a general description of the items.

We aim to dispatch items to you within five working days of receipt of your order. Any dates for delivery are estimated delivery dates only and may be subject to change. We accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery or for any delay in delivery.

All dispatch and delivery times quoted are estimates only as delays can sometimes occur.

Promotions

Any promotions and discounts are given at our discretion and may be withdrawn by us without notice.

Risk and Title

Any items will be at your risk from the time of delivery. At this point, responsibility for loss, breakage and damage passes to you. Ownership of the items will only pass to you when we receive payment in full of all sums due to us. 

Returns

Items returned within a Thirty Day Period (for any reason)

By law, customers within the European Union have the right to withdraw from the purchase of an item within thirty days of the day after the date of delivery of the item for any reason. Please note that this right does not apply to sealed items where the seal has been broken or any items made specifically to your order. If you cancel your order within seven working days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to the CIM Bookshop.

All items returned must be repackaged securely and within the package you should include your invoice number, e-mail address or telephone number and instructions as to whether you would like a refund or a replacement. The package should be addressed to the CIM Bookshop, The Chartered Institute of Marketing, Moor Hall, Cookham, Berkshire, SL6 9QH, UK. Returns by post are made at your own risk and cost. We recommend that you use an insured registered mail service as we are unable to credit returns to you that have not been received by us.

When we receive the unwanted item from you we will either refund to you the cost of the cancelled item plus the original postage charge or supply you with a replacement as you request. If you are returning an item that was part of a larger order, we will refund only that part of the order that relates to the item that was returned.

Alternatively, you may return the item in person at the CIM Bookshop, providing your invoice as proof of purchase. Refunds are made in the same form of payment originally used for purchase.

Items sent in Error: If we send you an item that you did not order please contact the bookshop team as soon as possible and we will replace the item we sent you with the item you ordered as soon as we can.

Please send the incorrect item back to us within thirty days of receipt and we will refund your return postage costs. Where you are returning an item provided in error by The Chartered Institute of Marketing, the item must be repackaged securely and within the package you should include your invoice number and e-mail address or telephone number. The package should be addressed to the CIM Bookshop, The Chartered Institute of Marketing, Moor Hall, Cookham Berkshire UK, SL6 9QH.

If you do not return the original item to us by the end of the thirty day period, we reserve the right to charge you an amount equal to the price of your original item to the payment card you used for the order.

Items returned because they are damaged: If on receipt of your order, you find that an item is damaged please contact us within seven days of the date of delivery or the date when you ought to have discovered the defect. You should contact the bookshop team and we will replace the damaged item as soon as we can. In the event that we cannot replace the damaged item we will give you a full refund.

Please send the damaged item back to us within thirty days of receipt and we will refund your return postage costs. Where you are returning a damaged item, the item must be repackaged securely and within the package you should include your invoice number, e-mail address or telephone number. The package should be addressed to the CIM Bookshop, The Chartered Institute of Marketing, Moor Hall, Cookham Berkshire UK, SL6 9QH, UK.

If you do not return the original item to us by the end of the thirty day period, we reserve the right to charge you an amount equal to the price of your original order to the payment card you used for the order.

Items Lost in Transit: For deliveries to a UK address please allow 10 working days from date of dispatch. If after 10 days your items have not arrived please contact the bookshop team.