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Shipping & Returns


We aim to dispatch items to you within 24 hours (Monday-Friday) subject to availability. 

Delivery times

UK and Northern Ireland First class post: delivery normally takes 1-2 working days.
Western Europe Airmail post: 3-5 working days.
Eastern Europe Airmail post: 5-10 working days.
Rest of the world Airmail post: 5-15 working days.

Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer.

UK Courier next day delivery

Orders must be received by 3pm Monday to Friday to be delivered the next working day. Next day delivery is for UK Mainland only and only applies to items that are in stock. Delivery to other areas, including Highlands, Islands and Republic of Ireland, may take up to two working days. Orders placed after 3pm will be dispatched the next working day. Orders must be placed before 3pm Friday to be delivered on Monday. Should you require your order to be delivered on a Saturday please call the Bookshop on +44 (0)1628 427427 for a special shipping quote. Next day orders will be shipped via APC Overnight courier or Royal Mail Special Delivery. The delivery must be signed for so it is a good idea to have them delivered to an address where someone will be in to accept the parcel.

International Express Courier

The shipping price is charged based on the weight and size of the shipment. International Express Courier shipments are sent through DHL Express. The delivery time for this service ranges from 1-3 working days depending on the destination. Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer.


Returns Policy

By law, customers within the European Union have the right to withdraw from the purchase of an item within thirty days of the day after the date of delivery of the item for any reason. Please note that this right does not apply to sealed items where the seal has been broken or any items made specifically to your order. If you cancel your order within seven working days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to the Bookshop.

All items returned must be repackaged securely and within the package you should include your invoice number, e-mail address or telephone number and instructions as to whether you would like a refund or a replacement. The package should be addressed to Bookshop, The Chartered Institute of Marketing, Moor Hall, Cookham, Berkshire, SL6 9QH, UK. Returns by post are made at your own risk and cost. We recommend that you use an insured registered mail service as we are unable to credit returns to you that have not been received by us.

When we receive the unwanted item from you we will either refund to you the cost of the cancelled item plus the original postage charge or supply you with a replacement as you request. If you are returning an item that was part of a larger order, we will refund only that part of the order that relates to the item that was returned.

Alternatively, you may return the item in person to the Bookshop, providing your invoice as proof of purchase. Refunds are made in the same form of payment originally used for purchase.